Delivery DelaysUpdated 5 hours ago

We aim to meet all estimated delivery timeframes provided at the point of order. However, these timeframes are indicative only and not guaranteed.

Delivery schedules are provided by the courier and may be subject to change. Time slots should be treated as guidance rather than fixed appointments.

While the vast majority of deliveries are completed as scheduled, delays can occasionally occur due to circumstances outside of our control. These may include, but are not limited to, traffic conditions, weather disruption, operational issues, or logistical constraints within the courier network.

In some cases, deliveries may be delayed, rescheduled, or cancelled on the day by the courier. Where this occurs, a new delivery date will be arranged directly with you.

We cannot be held liable for any delays, changes to delivery schedules, or failed delivery attempts once the order has been dispatched, provided that we have fulfilled our obligation to dispatch the goods within the agreed timeframe. We will, however, continue to support you in resolving any delivery issues and liaise with the courier where necessary to ensure completion of your delivery.

We do not provide financial compensation for inconvenience, loss of time, time taken off work, loss of earnings or other consequential losses resulting from delayed, rescheduled or failed deliveries, except where we are legally required to do so. Nothing in these terms affects your statutory rights.