Customer Care: info@cultfurniture.com
Trade & Business: trade@cultfurniture.com

Business Hours: 
Monday - Friday: 09:00 - 17:30
Saturday: 10:00 - 17:30

Cult Furniture

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Please be advised that there will be NO extra charges such as VAT and duty fees.

If I order from outside of the UK do I have to pay the UK VAT charge?

Returns & Refunds

Where is my order?

Can I make changes to my order?

My item is faulty or damaged, what do I do?

I’ve received my order but there are assembly pieces missing, what should I do?

I have received my order but there are products missing, what should I do?

Why is my pre-order delayed?

Order Help

Can I change my delivery address?

I absolutely love your products! But I can’t see that delivery is available for my country, is there anyway you can still ship to me?

My tracking link shows my order has been delivered but I don’t have it. What should I do?

What is the lead-time for delivery on large items?

Collection from our Warehouse (Mon-Fri)

Can Cult Furniture take away my old items when making a new delivery?

When will I receive my Pre-Order?

What happens if I’m not home for delivery?

What happens after I place my order online?

General Queries

Can my order be delivered earlier?

Can I choose my delivery date?

Do you offer next day delivery?

How much does delivery cost?

How do I track the status of my order?

How long does shipping take? When will I get my order?

Will I have to pay any additional charges when my item is delivered?

What if my Sofa can't be delivered?

Delivery Info

I would like to make a return, how do I do this?

Return/Collection

Can I cancel my order after I've placed it?

I’ve cancelled my order – when will my money be available?

Returning or Cancelling a Made to Order Product?

What should I do if my refund is incorrect?

How do I know if a product is in stock?

Does my item come with any warranty?

Do you have a showroom near me?

Can I buy items from your showroom?

Can I view a product before buying online?

Can I request more pictures of a product?

Can I get a fabric swatch sent for a product?

What is a second’s clearance product?

Where I can find the product dimensions?

Will my item require assembly?

Product Care & Cleaning

Is the length of cable on the pendant lights adjustable?

Can I have replacement screws, bolts, stoppers etc. sent out separately?

Can I purchase the leg base or seat top separately for any stools or chairs?

How do I take care of my velvet products?

Product Support

How to access my Cult Furniture Account on the new website

I'm having trouble entering an address when creating my account

I need to change the address on my account

I am not receiving emails or order updates from Cult Furniture!

Closure of our Republic of Ireland (ROI) Website

Account Help

Does Cult Furniture offer a trade discount?

Which of your products are recommended for commercial use?

Can I put my order on hold for a period?

Do you offer an assembly and installation service?

Can I open a re-seller account with Cult Furniture?

Do you offer any discounts?

Using Your Discount Code

Online Payment Methods

Can I order over the phone?

How do I see my order information once I’ve placed my order.

I’ve paid for my order via BACs (Bank Transfer), how long does it take to process?

FAQs

If I order from outside of the UK do I have to pay the UK VAT charge?Updated 3 months ago