Cult Furniture

<section id="isPasted"><p>You have 14 working days&#xA0;after ordering your made-to-order product to cancel or change your mind, free of charge! However, due to the customised nature of this product, any changes or cancellations after this time frame may incur extra charges up to the full price of the order.</p><p>We are unable to offer returns for unwanted made-to-order products as these are bespoke. If your item is damaged or received with faults, please contact us via <a href="https://app.claimlane.com/c/cult-returns?lang=en" style=" text-decoration: underline;">Submit My Request</a> We are unable to offer returns for unwanted made-to-order products as these are bespoke.</p><p><u>Neither of the above affects your statutory legal rights.</u></p></section>

You have 14 working days after ordering your made-to-order product to cancel or change your mind, free of charge! However, due to the customised nature of this product, any changes or cancellations after this time frame may incur extra charges up to

Returning or Cancelling a Made to Order Product?

Refund & Returns

Can I cancel my order after I've placed it?

I would like to make a return, how do I do this?

I’ve cancelled my order – when will my money be available?

What should I do if my refund is incorrect?

If I order from outside of the UK do I have to pay the UK VAT charge?

Return/Collection

Can I change my delivery address?

General Queries

I absolutely love your products! But I can’t see that delivery is available for my country, is there anyway you can still ship to me?

My tracking link shows my order has been delivered but I don’t have it. What should I do?

What is the lead-time for delivery on large items?

Collection from our Warehouse (Mon-Fri)

Can Cult Furniture take away my old items when making a new delivery?

When will I receive my Pre-Order?

What happens if I’m not home for delivery?

What happens after I place my order online?

Can my order be delivered earlier?

Can I choose my delivery date?

Do you offer next day delivery?

How much does delivery cost?

How do I track the status of my order?

How long does shipping take? When will I get my order?

Will I have to pay any additional charges when my item is delivered?

Delivery

Where is my order?

Can I make changes to my order?

My item is faulty or damaged, what do I do?

I’ve received my order but there are assembly pieces missing, what should I do?

I have received my order but there are products missing, what should I do?

Order Queries

How do I know if a product is in stock?

Does my item come with any warranty?

Do you have a showroom near me?

Can I buy items from your showroom?

Can I view a product before buying online?

Can I request more pictures of a product?

Can I get a fabric swatch sent for a product?

What is a second’s clearance product?

Where I can find the product dimensions?

Will my item require assembly?

Product Care & Cleaning

Is the length of cable on the pendant lights adjustable?

Can I have replacement screws, bolts, stoppers etc. sent out separately?

Can I purchase the leg base or seat top separately for any stools or chairs?

How do I take care of my velvet products?

Product & Stock

Online Payment Methods

Can I order over the phone?

How do I see my order information once I’ve placed my order.

I’ve paid for my order via BACs (Bank Transfer), how long does it take to process?

Payment

Does Cult Furniture offer a trade discount?

Which of your products are recommended for commercial use?

Can I put my order on hold for a period?

Do you offer an assembly and installation service?

Can I open a re-seller account with Cult Furniture?

Do you offer any discounts?

Using Your Discount Code

How to access my Cult Furniture Account on the new website

Sales & Trade

I'm having trouble entering an address when creating my account

I need to change the address on my account

I am not receiving emails or order updates from Cult Furniture!

Closure of our Republic of Ireland (ROI) Website

Account & Website

Returning or Cancelling a Made to Order Product?Updated 4 months ago