Cult Furniture

<section id="isPasted"><p>Let&#x2019;s say you&#x2019;re not home to receive your delivery. There are a few things that could happen; the item will be taken to a nearby drop shop, depot or other applicable courier collection location. Or in some cases, re-delivery may be possible. Now, depending on the courier, items will be held for approximately 5-6 days and then returned to Cult Furniture if unclaimed.</p></section><section><p>For larger items sent with a two-man delivery, the courier will be in touch to re-book a delivery date.</p><p><em>Please note that failure of deliveries for any items that are booked in advance or have been returned back to us due to failed delivery will incur re-delivery charges.</em></p><p>If you are having trouble with a missed delivery, please send us an email via our <a href="https://www.cultfurniture.com/pages/contact" style=" text-decoration: underline;"><strong>contact page</strong></a> and we will look into this.</p></section>

Let’s say you’re not home to receive your delivery. There are a few things that could happen; the item will be taken to a nearby drop shop, depot or other applicable courier collection location. Or in some cases, re-delivery may be possible. Now, dep

What happens if I’m not home for delivery?

Delivery

Can I cancel my order after I've placed it?

I would like to make a return, how do I do this?

I’ve cancelled my order – when will my money be available?

Returning or Cancelling a Made to Order Product?

What should I do if my refund is incorrect?

If I order from outside of the UK do I have to pay the UK VAT charge?

Return/Collection

Refund & Returns

Can I change my delivery address?

General Queries

I absolutely love your products! But I can’t see that delivery is available for my country, is there anyway you can still ship to me?

My tracking link shows my order has been delivered but I don’t have it. What should I do?

What is the lead-time for delivery on large items?

Collection from our Warehouse (Mon-Fri)

Can Cult Furniture take away my old items when making a new delivery?

When will I receive my Pre-Order?

What happens after I place my order online?

Can my order be delivered earlier?

Can I choose my delivery date?

Do you offer next day delivery?

How much does delivery cost?

How do I track the status of my order?

How long does shipping take? When will I get my order?

Will I have to pay any additional charges when my item is delivered?

Where is my order?

Can I make changes to my order?

My item is faulty or damaged, what do I do?

I’ve received my order but there are assembly pieces missing, what should I do?

I have received my order but there are products missing, what should I do?

Order Queries

How do I know if a product is in stock?

Does my item come with any warranty?

Do you have a showroom near me?

Can I buy items from your showroom?

Can I view a product before buying online?

Can I request more pictures of a product?

Can I get a fabric swatch sent for a product?

What is a second’s clearance product?

Where I can find the product dimensions?

Will my item require assembly?

Product Care & Cleaning

Is the length of cable on the pendant lights adjustable?

Can I have replacement screws, bolts, stoppers etc. sent out separately?

Can I purchase the leg base or seat top separately for any stools or chairs?

How do I take care of my velvet products?

Product & Stock

Online Payment Methods

Can I order over the phone?

How do I see my order information once I’ve placed my order.

I’ve paid for my order via BACs (Bank Transfer), how long does it take to process?

What happens if I’m not home for delivery?Updated a month ago