What happens if I’m not home for delivery?Updated a month ago

Let’s say you’re not home to receive your delivery. There are a few things that could happen; the item will be taken to a nearby drop shop, depot or other applicable courier collection location. Or in some cases, re-delivery may be possible. Now, depending on the courier, items will be held for approximately 5-6 days and then returned to Cult Furniture if unclaimed.

For larger items sent with a two-man delivery, the courier will be in touch to re-book a delivery date.

Please note that failure of deliveries for any items that are booked in advance or have been returned back to us due to failed delivery will incur re-delivery charges.

Sofa's
If a sofa cannot be successfully delivered, including instances where the item cannot fit into the property, through doorways, staircases, or access points, a £59 charge will be applied to cover delivery and handling costs. This fee also applies if the delivery is refused or cannot be completed due to incorrect delivery information or lack of access at the arranged time. We strongly recommend that customers check all access points and measurements carefully prior to placing an order to ensure successful delivery. Please refer to the "Will It Fit?" button present on the sofa product pages above the "Add To Cart" button.

If you are having trouble with a missed delivery, please send us an email via our contact page and we will look into this.