FAQs
For anything else including Sales info & Trade Enquiries.
Does Cult Furniture offer a trade discount?
Following the success of our Trade department, we have created a brand new webpage dedicated to businesses like yours. Discover handpicked contract furniture, exclusive loyalty schemes and much more at Cult Trade
Which of your products are recommended for commercial use?
Please visit our Trade-dedicated website, Cult Trade, to browse handpicked products tailored for commercial use.
Can I put my order on hold for a period?
As we understand that projects can take time to complete, we are happy to hold stock for 2 weeks from the point of payment. If you’d like to hold the order for an extended period, we may be able to accommodate this for a small fee. Please contact the
Do you offer an assembly and installation service?
We can offer this service and remove packaging if required for trade orders. If you require this, please advise the trade team prior to placing your order and they will get a quote for this service added on for your order. Please note we do not offer
Can I open a re-seller account with Cult Furniture?
We are not currently offering reseller/drop-shipping services.You cannot list our products on your website but you can visit our Trade-dedicated webpage, Cult Trade, to find out more about the benefits of opening a Trade account with us.
Do you offer any discounts?
Yes, we do! Make sure you sign up for our newsletter, for news on discount codes and special offers! You will also be informed of our latest deals, discounted sales and newest arrivals. Subscribe to receive exclusive perks & trend alerts!. We are cur
Using Your Discount Code
Using a discount code requires you to set up an account with Cult Furniture and log in to activate your promo code. Make sure you use the same email address you used to obtain the discount code. Once you've easily signed in, you can apply your code.
How to access my Cult Furniture Account on the new website
Cult Trade. To keep things secure, we haven’t transferred old passwords, in fact we’ve implemented an even more secure login process. But don’t worry, if you have an account with us then your account is still linked to your email address. Here’s what
Online Payment Methods
We accept the following methods of payment:. Please note goods will not be dispatched until full payment has been received by Cult Furniture.
VAT
The VAT is not charged on EU-Orders.
Can I order over the phone?
For security reasons and due to company policy, we only take orders via the website or through our trade team. If you're having issues with placing the order via the website, please can contact us about this via our contact page. Please include as mu
How do I see my order information once I’ve placed my order.
Once you have placed your order, you will receive a confirmation email and invoice with all your order information. If you cannot find your confirmation email you can also log into your account on the website and view your past orders. Here you will
I’ve paid for my order via BACs (Bank Transfer), how long does it take to process?
The processing time can vary depending on your bank, this can take 2-5 days to appear on our end and unfortunately we are unable to dispatch your order until payment has been confirmed by our Accounting Team who check our accounts regularly each day.