Cult Furniture

<section id="isPasted"><p>If you&#x2019;ve received your order and the quality is not up to your expectations please take a photo or record a video showing any faults or damage and send it through with a description via our&#xA0;<a href="https://www.cultfurniture.com/pages/contact" style=" text-decoration: none;">contact us</a> form within 14 days of the delivery date.<br><br>Once we have received this information we will be back in contact to offer replacements or returns!&#xA0;</p></section><section><p>If you are outside of the 14-day returns policy but are within the 1-year manufacturer&apos;s warranty (for domestic customers only), you have the option to receive a replacement product of the same value or store credit to the product value for you to purchase something else that you might have your eye on! &#xA0;<em><u>We are unable to issue a refund for any damaged items that are outside of the 14-day return policy.</u></em></p></section>

If you’ve received your order and the quality is not up to your expectations please take a photo or record a video showing any faults or damage and send it through with a description via our contact us form within 14 days of the delivery date.Once we

My item is faulty or damaged, what do I do?

Order Queries

Can I cancel my order after I've placed it?

I would like to make a return, how do I do this?

I’ve cancelled my order – when will my money be available?

Returning or Cancelling a Made to Order Product?

What should I do if my refund is incorrect?

If I order from outside of the UK do I have to pay the UK VAT charge?

Return/Collection

Refund & Returns

Can I change my delivery address?

General Queries

I absolutely love your products! But I can’t see that delivery is available for my country, is there anyway you can still ship to me?

My tracking link shows my order has been delivered but I don’t have it. What should I do?

What is the lead-time for delivery on large items?

Collection from our Warehouse (Mon-Fri)

Can Cult Furniture take away my old items when making a new delivery?

When will I receive my Pre-Order?

What happens if I’m not home for delivery?

What happens after I place my order online?

Can my order be delivered earlier?

Can I choose my delivery date?

Do you offer next day delivery?

How much does delivery cost?

How do I track the status of my order?

How long does shipping take? When will I get my order?

Will I have to pay any additional charges when my item is delivered?

Delivery

Where is my order?

Can I make changes to my order?

I’ve received my order but there are assembly pieces missing, what should I do?

I have received my order but there are products missing, what should I do?

How do I know if a product is in stock?

Does my item come with any warranty?

Do you have a showroom near me?

Can I buy items from your showroom?

Can I view a product before buying online?

Can I request more pictures of a product?

Can I get a fabric swatch sent for a product?

What is a second’s clearance product?

Where I can find the product dimensions?

Will my item require assembly?

Product Care & Cleaning

Is the length of cable on the pendant lights adjustable?

Can I have replacement screws, bolts, stoppers etc. sent out separately?

Can I purchase the leg base or seat top separately for any stools or chairs?

How do I take care of my velvet products?

Product & Stock

Online Payment Methods

Can I order over the phone?

How do I see my order information once I’ve placed my order.

I’ve paid for my order via BACs (Bank Transfer), how long does it take to process?

My item is faulty or damaged, what do I do?Updated a month ago