Where is my order?Updated 4 months ago
Please login to your account and go to ‘track order’, you will be able to see your order status here. The order status will also depend on the products you have purchased if the products are:
We offer a next-day delivery service on a number of our products at Cult, but not all. Please check the delivery message on the page of your desired product to confirm whether it is eligible for next-day delivery, as this applies to most of our products and only if it is in stock, and not available on pre-order. Please note that next day delivery is from Monday to Friday on orders placed before 3 pm GMT. For orders placed after 3 pm on Fridays through to Sundays, it will be the next day from the following Monday.
- In stock - We aim to dispatch your order within 48 hours (working hours) and delivered it within 3-4 working days from the day the order is placed. Please note larger items may take up to 10 working days to be delivered. There are some items we offer on a next-day delivery this will be shown on the product page.
- Pre-order - The product isn't currently in stock but can be purchased in advance to avoid the disappointment of missing out. Each product will have its own specific estimated dispatch date which is stated on the product page and in your order confirmation.
- Made to order - Bespoke products that will be made upon the customer’s order. The delivery time will be stated on the product page and the order email.