Order Help
Quick support for tracking orders, making changes, or resolving order-related issues.
Where is my order?
Please login to your account and go to ‘track order’, you will be able to see your order status here. The order status will also depend on the products you have purchased if the products are:. We offer a 24 hour dispatch service on a number of our pr
Can I make changes to my order?
If your order has not been dispatched, then we may be able to accept the changes you wish to make. Please note that the delivery might be delayed as we will need to hold the order depending on the amendments. If we are adding or amending products/qua
My item is faulty or damaged, what do I do?
We strive to ensure that all orders arrive in perfect condition. If your product is faulty or damaged, this must be reported within 24 hours of delivery with supporting photos of the item and packaging. We have two options. We can offer you a replace
I’ve received my order but there are assembly pieces missing, what should I do?
Please accept our apologies. If your order is missing parts required for assembly then please let us know via our contact us form. Providing a description of how many boxes you have received, what’s missing and a photo of what has been received will
I have received my order but there are products missing, what should I do?
Sometimes parts of your order will be in separate warehouses and may be shipped to you individually, the courier company can also accidentally split the order and put it on separate vans which means they'll arrive at different times. We always try to
Why is my pre-order delayed?
Due to the current global shipping situation, there are ongoing disruptions to international logistics networks across all industries. While most orders continue to move as expected, a small number may experience delays due to wider knock-on effects