We are able to make changes to your order once payment has been received as long as the order has not been dispatched. If you need to amend the delivery address, please contact us via our contact page, or give us a call at +44 (0) 208 185 6960. Plea
For enquiries regarding the delivery of your order, general questions, or if you simply need assistance, please feel free to contact us via phone on 020 8185 6960 or email us at [email protected].
Unfortunately we don't currently ship internationally. If you've found a product that you love but cannot see your country as a delivery option, you can arrange a collection from our UK warehouse. We ask that you please contact us with your order det
The courier may have left your delivery with a neighbour, so double-check your tracking link just in case.
Due to size and weight, large items must be shipped by a two-man truck team, this means that delivery can take up to 7-10 working days. Once your order has been dispatched from our warehouse the courier will contact you directly via call, email or te
If you have selected “Collect from our Warehouse” at checkout and have paid for your order and received the order confirmation, please contact us via our contact page to let us know when you’d like to collect your order and our warehouse team will ge
Unfortunately, we are not able to take away or dispose of any old items upon delivery.
When placing an order for a pre-order item, the estimated pre-order date is always shown on the product page.If you have made a Pre-Order for a product, it will be dispatched shortly after the estimated dispatch date for that product has passed. Plea
Let’s say you’re not home to receive your delivery. There are a few things that could happen; the item will be taken to a nearby drop shop, depot or other applicable courier collection location. Or in some cases, re-delivery may be possible. Now, dep
Once you have successfully placed your order with us, you will receive an email confirmation with your order details in the email provided. If you do not receive this within 24 hours, please contact us via our contact page and we will have a look int
We will try to dispatch your order as quickly as possible once payment has been made. If you require it sooner please contact us via our contact page and request a courier upgrade, this will incur extra delivery charges but will ensure your order arr
While we do try to make your delivery as smooth as possible unfortunately we don't offer a choice of delivery date.
Yes, we do! There are a huge number of Cult products available for next-day delivery; please check the delivery message below the ‘Add to Basket to confirm your desired product is eligible, and whether the product is in stock. Please note that next-d
Shipping costs will vary depending on the items you are buying. You can find out by doing the following:. - add the items you want to your basket - select your country + shipping method. Do all of this in the checkout area, however, if this is not wo
Once your order is dispatched, you’ll be sent a tracking link via email. You’re also able to track your order by logging into your account and going to the "My Orders" section. Please note that larger items may be sent with a two-man courier, they d
We aim to have all in-stock items dispatched within 48 hours, once dispatched you will receive an email with a tracking link and all the extra information. For more shipping information please view our delivery page and estimated delivery times below
Please be advised that there will be NO extra charges such as VAT and duty fees.