Refund & Returns

Can I cancel my order after I've placed it?

Yes, you can! All you have to do is fill in the Submit My Refund and input the reason for the cancellation and we’ll cancel and refund your order accordingly. But if your order has already been dispatched, you’ll be refunded for the cost of the produ

I would like to make a return, how do I do this?

That’s no problem! If your order is within the 14-day return period then we are more than happy to offer a refund. Please get in touch with us about why you would like to return the item and if you’re interested in exchanging any alternative items. Y

I’ve cancelled my order – when will my money be available?

Refunds are usually processed within 7 business days. If you have not received your money within this period, please get in touch via our Refunds portal so we can investigate. For security reasons we can only make refunds to the original payment met

Returning or Cancelling a Made to Order Product?

You have 14 working days after ordering your made-to-order product to cancel or change your mind, free of charge! However, due to the customised nature of this product, any changes or cancellations after this time frame may incur extra charges up to

What should I do if my refund is incorrect?

We do apologise if any mistakes with refunds have been made, please contact us at [email protected]. We will resolve the issue for you as quickly as we can.

If I order from outside of the UK do I have to pay the UK VAT charge?

Please be advised that there will be NO extra charges such as VAT and duty fees.

Return/Collection

We will refund the original cost of the delivery for your return, however, we heavily subsidise our delivery costs. If the item you have ordered is no longer wanted, we will refund your original delivery costs, however, we will need to charge a colle